Refund, cancellation and shipping policy

Business particulars

Soul Raksha is operated by Divine Raksha, a unit of Rajaksh Ventures Private Limited.

Registered address: No. 1896, Savithri, Vrushabhavati Nagar, 4th H Block, Near Gubbalala Govt School, BDA Layout, BSK 6th Stage, Raghuvanahalli, P.O. Talaghatapura, Bangalore – 560062, Karnataka, India.

GSTIN: 29AAPCR7142G1ZX. Customer and grievance contact: support@soulraksha.in; telephone: +91 95915 91759.

1. Session cancellations by a participant

Send the request to support@soulraksha.in from the email used for the booking and include the booking or order reference. The time the email is received determines the applicable cancellation window.

• More than 7 days before the session: a full refund, less any non-refundable payment-gateway charge actually incurred.
• Between 7 days and 2 days before the session: a 50% refund or one complimentary transfer to another available date of the same programme.
• Less than 2 days before the session, or for a no-show: no refund. A transfer may be offered at Soul Raksha's discretion where there are exceptional circumstances and capacity permits.

2. Cancellation or rescheduling by Soul Raksha

If Soul Raksha cancels a programme, you may choose a full refund or transfer the booking to an available alternative. If a programme is rescheduled, your booking will carry over automatically and you may request a full refund if the new date is unsuitable.

We are not responsible for personal travel, accommodation, or other indirect costs unless the law requires otherwise.

3. Digital materials

Digital downloads, recordings, and course materials are normally non-refundable after access has been provided. If the file is materially defective or access does not work, contact support@soulraksha.in within 7 days so we can replace it, restore access, or issue an appropriate refund.

4. Physical materials and shipping

Where physical materials are offered, orders within India are normally dispatched for delivery within 7 to 10 business days unless the product page states otherwise. Shipping charges and any delivery restrictions will be shown at checkout. Tracking details will be shared when available.

Delivery estimates are not guarantees and may be affected by courier, weather, public holiday, address, or regional conditions outside our reasonable control.

5. Damaged, defective, or incorrect physical items

Email support@soulraksha.in within 48 to 72 hours of delivery, with the order reference and clear photographs of the package and item. Once verified, we will arrange a replacement or refund as appropriate. Keep the packaging until the request is resolved.

6. Cancelling a physical order before dispatch

A physical-goods order may be cancelled for a full refund before dispatch. Once dispatched, it can be returned only where the product listing or applicable law permits, or where it is damaged, defective, or incorrect.

7. Refund processing

Approved online-payment refunds are initiated to the original payment method, normally within 5 to 7 business days. Razorpay and your bank or payment provider may need additional time to display the credit. Soul Raksha cannot redirect a refund to a different account or payment method.

8. How to request help

For a cancellation, reschedule, return, delivery issue, or refund, email support@soulraksha.in with your name, booking or order reference, the email used at checkout, and a concise description of the request. For a billing or payment-status question, you may also write to accounts@soulraksha.in.

9. Escalation

If you have not received an acknowledgement within 3 to 5 working days, forward the original request to support@soulraksha.in with “Escalation” in the subject. Payment-provider processing issues may also be raised through the support channel shown in the relevant Razorpay receipt.