Privacy policy

Introduction

Soul Raksha respects your privacy and is committed to protecting your personal information. This policy applies when you visit soulraksha.in, register for a session, purchase a programme or material, contact us, or otherwise use our services.

We process personal information in accordance with applicable Indian law, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

Business particulars

Soul Raksha is operated by Divine Raksha, a unit of Rajaksh Ventures Private Limited.

Registered address: No. 1896, Savithri, Vrushabhavati Nagar, 4th H Block, Near Gubbalala Govt School, BDA Layout, BSK 6th Stage, Raghuvanahalli, P.O. Talaghatapura, Bangalore – 560062, Karnataka, India.

GSTIN: 29AAPCR7142G1ZX. Customer and grievance contact: support@soulraksha.in; telephone: +91 95915 91759.

1. Information we collect

• Information you provide, such as your name, email address, phone number, billing or shipping details, session registration details, eligibility information where required, and feedback.
• Payment information is processed securely by Razorpay when online payment is enabled. Soul Raksha does not store complete card, UPI, or net-banking credentials.
• Technical information such as IP address, browser and device type, pages visited, and cookie data used to keep the website secure and understand how it is used.
• Sensitive or personal information you choose to share in connection with a personal-growth or healing session. Please share only what is necessary and relevant.

2. How we use information

• To register you for and deliver sessions, workshops, courses, and related materials.
• To process payments, manage orders, issue confirmations, and provide service updates.
• To answer questions, provide support, and communicate changes to a booking.
• To send newsletters or promotional messages only where you have opted in; you may unsubscribe at any time.
• To improve the website and our services, prevent abuse, maintain security, and comply with legal and regulatory obligations.

3. Confidentiality of session content

Personal experiences shared during a session are treated with care and confidentiality. We do not record or disclose session content unless you have given informed consent or disclosure is required by law, necessary to protect someone from a serious and immediate risk, or needed to investigate fraud or misuse.

4. When information may be shared

We do not sell or rent personal information. We may share only the information necessary with trusted providers that help us operate, including Razorpay for payments, delivery partners for physical materials, and hosting, email, analytics, or security providers. We may also disclose information when required by law or a valid government or court request.

Service providers are expected to use information only for the purpose for which it was shared and to protect it appropriately.

5. Cookies

The website may use essential cookies for security, sign-in, cart, and booking functions, and limited analytics cookies to understand site use. You can control non-essential cookies through your browser settings, although blocking essential cookies may prevent parts of the site from functioning properly.

6. Data retention

We retain personal information only for as long as it is needed to provide the requested service, maintain legally required financial and operational records, resolve disputes, and enforce agreements. When information is no longer required, it is deleted, anonymised, or securely archived in accordance with applicable law.

7. Data security

We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, loss, or disclosure. No internet or storage system can be guaranteed completely secure, so please use a strong password and avoid sending highly sensitive information by ordinary email.

8. Your choices and rights

Subject to applicable law, you may ask to access or correct personal information, request deletion where it is no longer needed, withdraw consent, or opt out of marketing. Send a clear request from the email address connected to your booking to support@soulraksha.in. We may need to verify your identity before acting on a request.

9. Children

Soul Raksha services are generally intended for adults aged 18 and above. A participant aged 13 to 17 may attend only where a programme expressly permits it and a parent or legal guardian has provided consent. We do not knowingly collect personal information from younger children.

10. Third-party links

Links to third-party sites or services are provided for convenience. Their privacy practices are governed by their own policies, and Soul Raksha is not responsible for their content or handling of information.

11. Changes to this policy

We may update this policy when our services or legal obligations change. The current version and effective date will be published on this page. Material changes may also be communicated through the website or by email where appropriate.

12. Grievance contact

Privacy complaints may be addressed to the designated Grievance Officer for Soul Raksha at support@soulraksha.in, by telephone at +91 95915 91759, or by post at the registered address stated above. Please include enough information for us to identify and investigate the concern without sharing unnecessary sensitive details.